Hey, Challenger! Is your match still processing on Bountx, and the Challenge balance is taking a while to appear? Stay calm, I’ll explain what might be going on!
Keep in mind that the expected processing time for your balance to be credited after winning a Challenge (except for Teamfight Tactics) is up to 5 minutes. Our system needs a short period to receive the match data.
Possible Reasons and Solutions:
1. Match Data Identification:
Sometimes, we may have difficulties identifying the match results due to technical or temporary issues. If the wait is taking longer than usual, opening a support ticket is the best way to resolve it quickly.
2. Detailed Processing:
Our system might be analyzing the match, especially if any irregularities are detected. This detailed verification can take extra time but is essential to maintaining the integrity of the platform.
3. Intermittent Communication with the Game Mode API:
The API responsible for retrieving match results might have experienced some delay. In such cases, the results might not reach us immediately. If the delay persists, don’t hesitate to open a ticket so we can investigate.
About Teamfight Tactics Processing Time:
Currently, TFT only communicates the match results once the entire game has concluded, meaning after the Top 1 is determined. Because of this, your victory may take a little longer to be credited. Depending on how the match unfolds, this process can take up to 20 minutes.
In any case, you can continue playing new Challenges, and as they are completed, the balance will be credited correctly in the order they were generated.
What to Do? 🚀
If you notice that your match is still processing longer than usual, we recommend opening a support ticket. Providing details such as match time, game mode, and any other relevant information will help our team resolve the issue more efficiently.
At Bountx, we strive to ensure that all matches are processed fairly and accurately. We’re here to help, and together, we’ll overcome any challenges along the way! 🎮💪
👉 To open a ticket, visit: Bountx Support Center